Last updated: October 13, 2026

EGVIRTUAL LLC, doing business as Luxe Vida Wellness, offers a 30-day return window on most items. You have 30 days from the date your order is delivered to request a return. We ship within the contiguous United States only.

Returns must be approved first

All returns must be approved before sending. To start a return, email support@luxevidawellness.com or call 954-674-8133 (Monday to Friday, 9 AM to 7 PM Eastern) with your order number and the reason for the return. Items sent back without approval will not be accepted.

Once approved, we'll email you return instructions and, for most items, a free return shipping label. Some manufacturers require photos of the item and charge a restocking fee of up to 20%. If your item has a fee, we'll tell you the exact amount before you send anything back. Returns go to the address in your return instructions, usually the manufacturer's warehouse.

Condition of returned items

To be eligible for a return, your item must be:

• Unused, not installed or assembled, and never filled with water
• In its original packaging with all parts, accessories and manuals
• Returned with your order number or proof of purchase

Large items must be packed and ready for freight pickup.

Items that cannot be returned

• Made-to-order, custom or special-order items (for example, custom sizes, finishes or wood types built for your order)
• Items that have been installed, assembled, filled with water or used
• Gift cards

Made-to-order items cannot be cancelled once production has started.

Freight delivery and damage

Please inspect your delivery before signing for it. If you see damage, write it on the delivery receipt, take photos, and contact us within 48 hours of delivery. If your item arrives defective or damaged, or you receive the wrong item, we will arrange a replacement or a full refund at no cost to you, and no restocking fee applies.

Cancellations

You can cancel for a full refund before your order enters production or ships. After that, please follow the return process above once you receive your order.

Exchanges

To exchange an item, return it for a refund and place a new order for the item you want.

Refunds

We'll email you once we have received and inspected your return and let you know if your refund is approved. Approved refunds are issued to your original payment method within 10 business days, minus any restocking fee we told you about in advance. Your bank or card company may take a few extra days to post it. If more than 15 business days have passed since your refund was approved, contact us at support@luxevidawellness.com.

Questions

Email support@luxevidawellness.com or call 954-674-8133.

EGVIRTUAL LLC, doing business as Luxe Vida Wellness, 6023 Bayview Dr, Fort Lauderdale, FL 33308, United States