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Effective Date: 10/1/2025

1. Introduction

At Luxe Vida Wellness we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, luxevidawellness.com.

2. Shipping Destinations

Countries We Ship To: USA

Future Expansion: We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

  • Curb-side Pickup (Base Option): Our base shipping option, typically taking 5-7 business days to arrive at your doorstep after your order is submitted. Cost varies by item, size, and destination.
  • Threshold Shipping: The item is brought onto your porch, or into a sheltered/garage area. Please contact us for pricing on this option prior to ordering.
  • White Glove Delivery: The item is brought into your room of choice, with minor assembly (including saunas) and all boxes and packaging removed from your home. Please contact us for pricing on this option prior to ordering.
  • No Hidden Fees: All shipping costs are calculated and displayed at checkout, or provided by our team when you contact us about Threshold or White Glove options.

4. Order Processing Time

  • Processing Time: Orders are processed within 1-2 business days Monday to Friday, excluding holidays.
  • Order Cut-Off Time: Orders placed before 5:00 PM EST will begin processing the same day.
  • Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

Delivery times vary by item. Most in-stock items arrive within 5-7 business days. Large, high-ticket items (such as saunas, cold plunges, and cryotherapy chambers) that ship via freight carrier can take several weeks.

Notes: Delivery times are estimates and may vary due to factors beyond our control.

6. Shipping Methods and Carriers

  • Freight Carrier Delivery: Large items such as saunas, cold plunges, and cryotherapy chambers ship via freight carrier, with Curb-side Pickup, Threshold Shipping, and White Glove Delivery options available.
  • Shipment Tracking: All orders include tracking information, which will be provided via email once your order has shipped.
  • Insurance: Shipments are insured against loss or damage.

7. Order Tracking

After your order has been shipped, you will receive an email containing your tracking number, carrier name, and a link to track your package.

8. Delivery Issues

8.1 Delayed or Lost Packages

If your package is delayed beyond the estimated delivery time, please contact us at support@luxevidawellness.com or call 954-674-8133.

If your tracking information indicates that your package was delivered but you have not received it, please verify the shipping address provided, check with neighbors or building management, and contact us for further assistance.

8.2 Damaged Packages

If your package arrives damaged, take photos of the damaged packaging and items and contact us within 7 days at support@luxevidawellness.com. We will work with you to arrange a replacement or refund.

9. Missing Items

If any items are missing from your order, contact us within 7 days of receiving your package. Provide your order number and details of the missing item(s) and we will resolve the issue promptly.

10. Return and Refund Policy

Returns are accepted within 30 days of receiving your order. Items must be unused, undamaged, and in their original packaging. For more information, please refer to our Return and Refund Policy.

11. Incorrect Address

Please ensure that all shipping information is correct. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment. Additional shipping charges may apply.

12. Contact Information

Our customer service team is available Monday to Friday, 9 AM to 5 PM EST.

13. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. We encourage you to review this policy periodically.

Thank you for shopping with Luxe Vida Wellness! We appreciate your business and are committed to providing you with exceptional service.

Luxe Vida Wellness / EGVIRTUAL LLC